Refund Policy

Last Updated: October 1, 2023

This Refund Policy outlines the terms and conditions for refunds related to services and products offered by BahrainConnect ("we," "us," or "our"). We are committed to providing high-quality information and services about mobile connectivity in Bahrain. This policy is designed to ensure fair treatment for all our customers while maintaining the sustainability of our business operations.

1. Information Services

BahrainConnect primarily operates as an information service providing details about mobile operators, plans, and connectivity options in Bahrain. Most of the content on our website is provided free of charge. For paid information services, the following refund terms apply:

1.1 Digital Reports and Guides

For premium digital reports, market analyses, and specialized guides that we offer for purchase:

• We offer a 14-day money-back guarantee if you are not satisfied with the quality or relevance of the information provided.
• To be eligible for a refund, you must submit a written request explaining why the product did not meet your expectations.
• Refunds will be processed within 5-7 business days after approval.
• Refunds are not available if you have downloaded, printed, or otherwise extensively used the digital product.

1.2 Subscription Services

For any subscription-based services we offer:

• You may cancel your subscription at any time.
• For monthly subscriptions, no partial refunds are provided for the current billing period. Your subscription will remain active until the end of the current billing period.
• For annual subscriptions, pro-rated refunds may be available at our discretion if you cancel within 30 days of payment.
• No refunds will be issued for promotional or discounted subscription plans unless required by law.

2. Consultation Services

For personalized consultation services regarding mobile connectivity options in Bahrain:

2.1 Cancellation Prior to Service

• Full refund if canceled at least 48 hours before the scheduled consultation.
• 50% refund if canceled between 24-48 hours before the scheduled consultation.
• No refund for cancellations less than 24 hours before the scheduled consultation.

2.2 Satisfaction Guarantee

If you are not satisfied with the quality of our consultation services:

• You must notify us within 7 days of the consultation.
• We will first attempt to resolve any issues by offering an additional consultation at no extra charge.
• If issues cannot be resolved, we may offer a partial or full refund at our discretion, depending on the nature of the dissatisfaction.

3. Referral Services

For any commissions or fees collected for referrals to mobile service providers:

• No refunds are available for referral fees once a customer has been successfully connected with a service provider.
• If a referred service is not activated or is canceled by the service provider within the provider's cooling-off period, we will refund any referral fees collected from you.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please:

1. Contact our customer support at [email protected] with the subject line "Refund Request"
2. Include your order number or transaction ID
3. Provide a detailed explanation for your refund request
4. Specify your preferred refund method (original payment method, bank transfer, etc.)

4.2 Processing Time

We aim to process all refund requests within the following timeframes:

• Review of refund request: 1-3 business days
• Processing of approved refunds: 5-7 business days
• Appearance of refund on your account/statement: 5-10 business days (depending on your payment provider)

4.3 Refund Methods

Refunds will be processed using the original payment method whenever possible:

5. Non-Refundable Items

The following items and services are non-refundable:

• Services that have been fully delivered and completed
• Special or custom research conducted specifically for a client
• Promotional offers clearly marked as non-refundable
• Services canceled after the refund eligibility period

6. Exceptions

We understand that special circumstances may arise. We reserve the right to make exceptions to this policy at our sole discretion. If you believe your situation warrants special consideration, please include this information in your refund request.

7. Statutory Rights

This Refund Policy does not affect your statutory rights. If you are a consumer in the European Union or United Kingdom, you have certain rights under consumer protection laws, including the right to cancel certain types of purchases within 14 days without giving any reason.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

9. Contact Us