Privacy Policy

Last Updated: October 1, 2023

This Privacy Policy explains how BahrainConnect ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website bahrainconnect.com (the "Website"), use our services, or otherwise interact with us. We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide to us, including:

• Contact information (such as name, email address, phone number)
• Inquiries or feedback submitted through our contact form
• Newsletter subscription information
• Information you share when you communicate with us
• Survey responses and feedback

1.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address
• Device type and operating system
• Browser type and version
• Pages you view on our Website
• Time and date of your visit
• Time spent on pages
• Referring website or source
• Click patterns and interactions with our Website

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience, analyze site usage, and tailor content to your interests.

We use the following types of cookies:

• Essential cookies: Necessary for the operation of our Website
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze site usage
• Functionality cookies: Used to recognize you when you return to our Website
• Targeting cookies: Record your visit, pages visited, and links followed

You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our Website.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and respond to your inquiries and requests
• Send you newsletters and marketing communications (with your consent)
• Personalize your experience on our Website
• Analyze usage patterns and improve our Website functionality
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: When you have given us explicit consent to process your data for specific purposes
• Contractual necessity: When processing is necessary to fulfill our contractual obligations to you
• Legitimate interests: When processing is necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms
• Legal obligation: When processing is necessary to comply with a legal or regulatory obligation

4. Information Sharing and Disclosure

We may share your personal information with:

• Service providers: Third-party vendors and service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service
• Business partners: With your consent, we may share your information with trusted business partners to offer products or services that may interest you
• Legal requirements: When required by law, legal process, litigation, or governmental authorities
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations that apply to us
• Statutes of limitations, or potential disputes or legal claims
• Guidelines issued by relevant data protection authorities

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to access personal information we hold about you
• Rectification: The right to request correction of inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing in certain circumstances
• Data portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing based on legitimate interests
• Withdraw consent: The right to withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions included in our marketing emails
• Contacting us using the details provided below

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable data protection laws.

For transfers from the EU/EEA to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards such as standard contractual clauses approved by the European Commission or other appropriate legal mechanisms.

9. Children's Privacy

Our Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We recommend reviewing the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our Website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

13. Complaint Resolution

If you have a complaint about our use of your personal information or response to your requests, you may submit a complaint to the data protection authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns before you approach a data protection authority, so please contact us in the first instance.